Contact
Questions about your account, payments, bonuses or security? Here you’ll find all official Tortuga Casino contact methods plus clear guidance on response and resolution times in Canada.
Our customer care team is available 24/7. Use live chat for quick fixes and choose email when you need a detailed reply or to attach documents. Most messages receive a first response within a few hours.
Contact options
- Email (24/7): support@tortugacasinox.com
- Security: security@tortugacasinox.com
- Complaints & suggestions: complaints@tortugacasinox.com
- Press & partnerships: press@tortugacasinox.com
Company details
- Operating company
- Fortaprime SRL (as reported by third‑party sources)
- Address
- Ofident Building, Office 3, Costa Rican North American Cultural Center, 200 m north and 50 m east, San Pedro, Barrio Dent, San José, Costa Rica
- Registration / licence
- CR company registration: 3-102-891738; jurisdiction: Costa Rica; official gambling licence: not public / unconfirmed; agent: Stonks Limited (HE 435513), 1-3 Boumpoulinas St., Bouboulina Building, Office 42, 1060 Nicosia, Cyprus
This page lists Tortuga Casino’s official contact points. To avoid fraud or spoofing, use only the addresses above.
Complaints & disputes
Your feedback matters. We usually reply within 24 hours. For the fastest resolution, please follow these steps:
- Email complaints@tortugacasinox.com including your user ID and a clear description of the issue (screenshots help).
- You’ll receive an acknowledgement with a ticket number for tracking.
- If you disagree with the outcome, request a review within 7 days; your case will be escalated for further assessment.